Shipping Policy

Shipping Information

We ship via the United States Postal Service. Most packages ship within 24 hours except on weekends and holidays.

 

U.S. Shipping

All U.S. orders have USPS tracking and delivery confirmation.  Delivery confirmation is considered to secure your delivery since mail theft is common in some areas When placing your order online, you will be able to select a shipping option after entering your shipping information.

Please consider selecting Signature Confirmation, as mail theft is common in many areas. 

Insurance: We will insure the full value of any domestic package for $1. We insure all domestic orders over $200 free of charge. If your insured package goes missing in transit or is stolen after delivery, we will handle the claim and either refund your order or ship you a new package.

International shipping

We ship internationally to most countries 5 days a week.

Due to delivery issues, we have stopped shipping to the following countries:
Brazil, Indonesia, Nigeria, Philippines, Qatar, Romania, and Russia.

Orders shipped outside the U.S. and Canada must be paid via PayPal. When ordering online, our system calculates shipping based on the weight of the items you order and the location to which they are being sent, plus a small handling fee. You’ll need to enter your shipping info, then click “continue checkout” to see your shipping options and prices. Please include any extra address info, such as your province, in the line below your country.

International orders over $50 and all International Basic orders receive insurance free of charge.

International shipping times once the package leaves the US are as follows:

International Basic: 9-20 business days (not including Customs processing). Tracking number typically does not receive updates outside the US. This class of mail receives automatic insurance.Please be patient if you select this option!

USPS First Class Mail International: 7-14 business days (not including Customs Processing). May be much faster when shipping to Canada. Tracking service available to select countries only. For most countries, no tracking information is available outside the United States. Please be patient if you select this option!

USPS Priority Mail International: 6-12 business days (not including Customs processing). Tracking information included. Frequency of tracking updates varies by country.

USPS International Express: 5-7 business days (not including Customs processing). Tracking included. Frequency of tracking updates varies by country. Includes $100 of package insurance automatically.

Remember, these are only the times in which the package will get to your country, NOT the amount of time it takes for your package to get through Customs. It can sometimes take weeks for Customs to release a package. Please allow up to 48 hours from the time we send your tracking number to you until the tracking system updates and starts tracking your package. We cannot guarantee timely arrivals of international orders; order internationally at your own risk. We have no control over whether the national post of the destination country requires a signature for delivery.International delivery times can vary greatly!

Once the package gets to your country, Customs will analyze it, determine if there are duties due, and then pass it on to your national postal service.

Your country may collect dues upon delivery. This is completely out of our hands. Please contact your local post office for more information on import taxes. Know what the import tax will be before your postal service attempts delivery!

We are legally required to include a Customs form which includes the value of the merchandise being mailed. It is against company policy to declare purchases as gifts or alter the declared value for a customer. We ship discreetly in plain packages, but we must declare our originating address for Customs clearance. The return address shows our company name as Sock Dreams. No sensitive credit card information appears on our invoices.

Military Mail

We ship to military mail addresses with free shipping and at no extra charge.

During checkout, simply enter APO, FPO or DPO as your city, then select one of the six “Armed Forces” options in the drop-down menu for your state. The option you choose will depend on the location of the military mail recipient and also the carrier route used for sorting the mail. Those options are:

AE (ZIPs 09xxx) for Europe, Canada, Middle East, and Africa

AP (ZIPs 96xxx ) for Armed Forces Pacific

AA (ZIPs 34xxx) for Armed Forces Americas

For example, if the last line of your address was “APO, AP 96351″ you would select “Armed Forces Pacific”. Please note that Signature Confirmation is not available for military mail.

Military mail delivery times vary greatly and are beyond our control.

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